The operator of this website is the Martin Parr Foundation whose registered office is at 316 Paintworks, Arnos Vale, Bristol, BS4 3AR. Registered in England, Charity No 1161282.

Transactions
All shop orders (excluding direct debits for memberships) are processed securely online using Barclaycard Ecommerce Payment Gateway. Your card details are not revealed to us, and are never stored on our server or database. Please see below for details of membership transactions.

Order Confirmation
For ticket purchases you will receive one email confirming your order is complete and a download link to a ticket.
For shop and membership purchases you will receive an email confirming your order is being processed and then a second email to confirm your order has been shipped.  If we find that availability of any item ordered is not as stated on the website, you will be notified shortly, and your payment card will be refunded for that portion of the order.

Shipping
Orders are shipped twice a week via Royal Mail or courier service from the Martin Parr Foundation in Bristol. If you urgently need your order please contact us and we will do our best to help.

You will normally receive a dispatch email from us when your order has been shipped. As a general guide you should expect to receive your order within the following timescales after shipment has taken place unless agreed otherwise:-

United Kingdom – 3 to 5 working days
Europe – 7 to 14 working days
USA – 7 to 14 working days
Rest of World – 10 to 21 working days

Please note that overseas delivery times can vary considerably from country to country.

If you do not receive your order within this time, please get in touch and we will advise.

Shipping Costs
Our delivery rates within the UK are flat per order, so we will never charge you more for purchasing multiple items.

For international shipping, if you order over 5 books there may be an additional charge. Shipping costs are as follows:

UK – £5.00
Europe – £10.00
Rest of World – £17.00

Collection from Martin Parr Foundation
Please allow 3 working days for us to process your order. However if you need your item sooner please give us a call and we will do our best to accommodate this – 0117 329 3270.

On arrival, please ring the doorbell for office when the gallery is closed.

Monday to Friday 1000 – 1800
Saturday 1100 – 1800

Tickets
All tickets are sent via emails, free of charge.

Packaging
We take the utmost care packing each item securely to reach you safely; each book is wrapped in paper and/or bubble wrap before being placed in a specialist book postage sleeve or box for large orders. On the rare occasion items are received damaged please contact us and we can arrange a replacement.

Customs and Taxes
The Martin Parr Foundation is not VAT registered and therefore you will not be charged VAT on any of our products. All non-EU international orders are clearly marked as “printed papers” and should not be liable for any customs duty, however this cannot be guaranteed.

Returns
We accept that sometimes people change their mind and want to return items. If this is the case please contact us to arrange a refund. Items must be returned in their original condition and packaging within 28 days of the original order. You will need to pay return postage. Any refund except for damage or loss in transit (see below) will be minus the original postage cost.

Loss/Damage
We send all orders using Royal Mail or a courier service. Very rarely items are damaged or lost, in which case we are insured and can re-send or refund, but only under the following conditions.

Any non-arrival of items must be reported to the Martin Parr Foundation by email within 21 – 40 calendar days of the original order being placed.

Any damage to an item must be reported to us by email immediately upon receipt of the order. To process a claim for damage we will need photographs of the damaged packaging and goods (Royal Mail terms), and may need you to ship both back to us. Please keep all damaged goods and packaging until we have spoken to the Royal Mail

For any further questions please contact us on [email protected]

Membership Transactions
All online orders (excluding direct debits) are processed securely online using Barclaycard Ecommerce Payment Gateway. Direct debit transactions are processed securely online using Go Cardless Payment Gateway. Your card details are not revealed to us, and are never stored on our server or database.

Gift Membership
If you have chosen to have your gift sent to the recipient, they will not receive emails or the physical pack until the date you have selected the membership to commence.

Membership Order Confirmation
You will receive two email confirmations of your order. The first will confirm the order is being processed. The second email will confirm your order has been shipped. If you have paid by direct debit you will also receive a confirmation email from Go Cardless once your bank has set up the direct debit – this can take a few days.

Membership Shipping
Orders are shipped within a week via Royal Mail from the Martin Parr Foundation in Bristol. If you urgently need your order there is an option at check out allowing you to collect the membership pack from the Foundation. Get in touch to arrange a time to pick this up.

You will normally receive a dispatch email from us when your order has been shipped. As a general guide you should expect to receive your order within the following timescales after shipment has taken place unless agreed otherwise:-

United Kingdom – 5 working days
Europe – 7 to 14 working days
USA – 7 to 14 working days
Rest of World – 10 to 21 working days

Please note that overseas delivery times can vary considerably from country to country.

If you do not receive your order within this time, please get in touch and we will advise.

Membership Shipping Costs
Foundation Membership and Gift Foundation Membership
No fee

Supporter Membership and Gift Supporter Membership
£2.50 for UK customers
£10 for European customers
£12 rest of world customers

Patrons and Gift Patrons
£2.50 for UK customers
£10 for European customers
£12 rest of world customers

If you are purchasing items from the shop as well as a membership then we will combine your purchase and only charge the flat shop shipping rates which can be found near the top of this page.

Membership Print Packaging
We take the utmost care packing each item securely to reach you safely; each print is placed in a specialist postage sleeve. On the rare occasion items are received damaged please contact us and we can arrange a replacement.

Loss/Damage
We send all orders using Royal Mail or a courier service. Very rarely items are damaged or lost, in which case we are insured and can re-send or refund, but only under the following conditions.

Any non-arrival of items must be reported to the Martin Parr Foundation by email within 21 – 40 calendar days of the original order being placed.

Any damage to an item must be reported to us by email immediately upon receipt of the order. To process a claim for damage we will need photographs of the damaged packaging and goods (Royal Mail terms), and may need you to ship both back to us. Please keep all damaged goods and packaging until we have spoken to the Royal Mail.

For any further questions please contact us on [email protected]

 

0
BAG