The operator of this website is the Martin Parr Foundation whose registered office is at 316 Paintworks, Arnos Vale, Bristol, BS4 3AR. Registered in England, Charity No 1161282.

Transactions
All shop orders (excluding direct debits for memberships) are processed securely online using Barclaycard Ecommerce Payment Gateway. Your card details are not revealed to us, and are never stored on our server or database. Please see below for details of membership transactions.

Order Confirmation
For ticket purchases you will receive one email confirming your order is complete and a download link to a ticket.
For shop and membership purchases you will receive an email confirming your order is being processed and then a second email to confirm your order has been shipped.  If we find that availability of any item ordered is not as stated on the website, you will be notified shortly, and your payment card will be refunded for that portion of the order.

Shipping
Orders are shipped twice a week via Royal Mail or courier service from the Martin Parr Foundation in Bristol. If you urgently need your order please contact us and we will do our best to help.

You will normally receive a dispatch email from us when your order has been shipped. As a general guide you should expect to receive your order within the following timescales after shipment has taken place unless agreed otherwise:-

United Kingdom – 3 to 5 working days
Europe – 7 to 14 working days
USA – 7 to 14 working days
Rest of World – 10 to 21 working days

Please note that overseas delivery times can vary considerably from country to country. Due to Brexit, there may be additional delays to international orders.

If you do not receive your order within this time, please get in touch and we will advise.

It is the responsibility of the customer to provide the correct delivery address. If the order is returned due to an incorrect address, the customer is responsible for additional postage costs if they would like it resending to a different address.

The Foundation is not responsible for replacement of books that have been delivered to an incorrect address supplied by the customer.

It is the responsibility of the customer to collect any packages from a sorting office within the given time limit. If the order is returned due to being held at a sorting office for too long, the customer is responsible for additional postage costs if they would like it resending.

Shipping Costs
Our delivery rates within the UK are flat per order, so we will never charge you more for purchasing multiple items.

For international shipping, if you order multiple books there may be an additional charge. In these situations we will get in touch with you directly and check would still like to proceed with the order.

Standard shipping costs are as follows:

For small items, shipping costs are as follows:
UK – £2.00
Europe – £5.00
North America – £8.00
Asia – £8.00
Australasia – £18.00
South America – £8.00
Africa – £8.00

For standard parcels, shipping costs are as follows:
UK – £5.00
Europe – £20.00
North America – £30.00

Asia – £35.00
Australasia – £35.00
South America – £40.00
Africa – £40.00

If your order contains a book that is over 2kg or a long item, shipping costs are as follows:

UK – £7.50
Europe – £25
North America – £40
Asia – £45
Australasia – £45
South America – £55
Africa – £55

Collection from Martin Parr Foundation
Please allow 3 working days for us to process your order. However if you need your item sooner please give us a call and we will do our best to accommodate this – 0117 329 3270.

On arrival, please ring the doorbell for office when the gallery is closed.

Monday to Friday 1000 – 1700
Saturday to Sunday 1000 – 1700

Tickets
All tickets are sent via emails, free of charge.

Packaging
We take the utmost care packing each item securely to reach you safely; each book is wrapped in paper and/or bubble wrap before being placed in a specialist book postage sleeve or box for large orders. On the rare occasion items are received damaged please contact us and we can arrange a replacement.

Customs and Taxes
The Martin Parr Foundation is not VAT registered and therefore you will not be charged VAT on any of our products within the UK or internationally. All orders leaving the UK will have their sale price declared on the package. We cannot be held responsible for customs and taxes applied on arrival at the destination country when sending goods internationally. Customs duties and import taxes differ from country to country and it is the customers responsibility to cover any costs incurred. Please note that since Brexit, customs duties and import taxes when sending from the UK to countries in the EU will have changed so please familiarise yourself with these before placing an order. If goods are returned to us due to customs charges being declined, we are unable to refund the cost of postage and packaging.

Returns
We accept that sometimes people change their mind and want to return items. If this is the case please contact us to arrange a refund. Items must be returned in their original condition and packaging within 28 days of the original order. You will need to pay return postage. Any refund except for damage or loss in transit (see below) will be minus the original postage cost. Please note due to personal hygiene and safety, we cannot accept returns of face masks.

Loss/Damage
We send all orders using Royal Mail or a courier service. Very rarely items are damaged or lost, in which case we are insured and can re-send or refund, but only under the following conditions.

Any non-arrival of items must be reported to the Martin Parr Foundation by email within 21 – 40 calendar days of the original order being placed.

Any damage to an item must be reported to us by email immediately upon receipt of the order. To process a claim for damage we will need photographs of the damaged packaging and goods (Royal Mail terms), and may need you to ship both back to us. Please keep all damaged goods and packaging until we have spoken to the Royal Mail

For any further questions please contact us on [email protected]

Membership Transactions
All online orders (excluding direct debits) are processed securely online using Barclaycard Ecommerce Payment Gateway. Direct debit transactions are processed securely online using Go Cardless Payment Gateway. Your card details are not revealed to us, and are never stored on our server or database.

Gift Membership
If you have chosen to have your gift sent to the recipient, they will not receive emails or the physical pack until the date you have selected the membership to commence.

Membership Order Confirmation
You will receive two email confirmations of your order. The first will confirm the order is being processed. The second email will confirm your order has been shipped. If you have paid by direct debit you will also receive a confirmation email from Go Cardless once your bank has set up the direct debit – this can take a few days.

Membership Shipping
Orders are shipped within a week via Royal Mail from the Martin Parr Foundation in Bristol. If you urgently need your order there is an option at check out allowing you to collect the membership pack from the Foundation. Get in touch to arrange a time to pick this up.

You will normally receive a dispatch email from us when your order has been shipped. As a general guide you should expect to receive your order within the following timescales after shipment has taken place unless agreed otherwise:-

United Kingdom – 3 to 5 working days
Europe – 7 to 14 working days
USA – 7 to 14 working days
Rest of World – 10 to 21 working days

Please note that overseas delivery times can vary considerably from country to country.

If you do not receive your order within this time, please get in touch and we will advise.

Membership Shipping Costs
Foundation Membership and Gift Foundation Membership
No fee

Supporter Membership and Gift Supporter Membership
£3.00 for UK customers
£10 for European customers
£12 rest of world customers

Patrons and Gift Patrons
No shipping costs apply

If you are purchasing items from the shop as well as a membership then we will combine your purchase and only charge the flat shop shipping rates which can be found near the top of this page.

Membership Print Packaging
We take the utmost care packing each item securely to reach you safely; each print is placed in a specialist postage sleeve. On the rare occasion items are received damaged please contact us and we can arrange a replacement.

Membership Customs and Taxes
Your Membership subscription is considered a charitable donation to the Martin Parr Foundation. Each level of membership comes with a package of benefits which cannot exceed 25% of the value of your donation. If you are buying from outside the UK, we will calculate the true monetary value of your membership pack to reflect this on the customs form – eg a Foundation Pack is valued at £5, and a Supporters Pack is valued at £20 (£50 if framed).

Buying Multiple Membership Prints
Individuals are only permitted to purchase 1 membership print per year, except in the instance where they are gifting a print. This is to discourage commercial galleries from buying multiple copies for resale.

Loss/Damage
We send all orders using Royal Mail or a courier service. Very rarely items are damaged or lost, in which case we are insured and can re-send or refund, but only under the following conditions.

Any non-arrival of items must be reported to the Martin Parr Foundation by email within 21 – 40 calendar days of the original order being placed.

Any damage to an item must be reported to us by email immediately upon receipt of the order. To process a claim for damage we will need photographs of the damaged packaging and goods (Royal Mail terms), and may need you to ship both back to us. Please keep all damaged goods and packaging until we have spoken to the Royal Mail.

For any further questions please contact us on [email protected]

Cancellation Policy for Workshops & Other Special Events (not including artist talks)
An admin fee of £20 is charged if cancelled at least 3 weeks before the event starts (this is to cover cost of bank fees and time re-selling another ticket). If cancelled within 3 weeks of event starting then a fee of 75% of the ticket price is charged. If we manage to re-sell the ticket then we will refund this 75% fee minus a £20 admin fee.

Cancellation Policy for Artist Talks and Seminar Days at the Martin Parr Foundation
If cancelled at least 1 week before the event then a fee of £2 charged to cover bank charges. Alternatively you can use the full price of ticket towards credit on another event. If cancelled within 1 week of the event then no refund is available unless we can re-sell the ticket in which case we will refund the cost of ticket minus £2 bank charges.

Martin Parr Face Masks
The Martin Parr face masks are NOT medical grade masks (which are recommended by the World Health Organization (WHO) as an infection preventative measure, i.e. grade FFP2/N95). So please DO NOT purchase these face masks with the false understanding they will prevent infection from Corona virus. They are more about protecting others to reduce spread. Please wash your mask regularly, ideally daily, to keep it fresh and hygienic. Due to the personal hygiene nature of the product, the masks are non-returnable.
Note: These are not medical devices or personal protective equipment (PPE). We do not recommend them as a defence against the person who is wearing it from contracting a virus. They are intended for personal use in non-medical settings in the hope of containing the spread of the virus.
– Designed for personal use only
– Made from breathable, soft fabric that won’t irritate your skin
– Anti sweat and allows you to breath easily
– Soft fabric & eco-inks kind to your skin
– Machine washable at up to 60°C
– Stretchy elastic straps ensure that your mask will stay in place over your nose, chin and mouth.
– Custom made in London, England

 

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