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The operator of this website is the Martin Parr Foundation whose registered office is at 316 Paintworks, Arnos Vale, Bristol, BS4 3AR. Registered in England, Charity No 1161282.

Transactions
All orders are processed securely online using Barclaycard Ecommerce Payment Gateway. Your card details are not revealed to us, and are never stored on our server or database.

Order Confirmation
You will receive two email confirmations of your order. The first, from Barclaycard Ecommerce Payment Gateway, will confirm the card transaction. The second, from our website, details the items you have ordered. If we find that availability of any item ordered is not as stated on the website, you will be notified shortly, and your payment card will be refunded for that portion of the order.

Shipping
Orders are shipped twice a week on Mondays and Thursdays via Royal Mail or courier service from the Martin Parr Foundation in Bristol. If you urgently need your order we can arrange dispatch on a Tuesday, Wednesday or Friday but please contact us to arrange this.

You will normally receive a dispatch email from us when your order has been shipped. As a general guide you should expect to receive your order within the following timescales after shipment has taken place unless agreed otherwise:-

United Kingdom – 3 to 5 working days
Europe – 7 to 14 working days
USA – 7 to 14 working days
Rest of World – 10 to 21 working days

Please note that overseas delivery times can vary considerably from country to country.

If you do not receive your order within this time, please get in touch and we will advise.

Shipping Costs
Our delivery rates within the UK are flat per order, so we will never charge you more for purchasing multiple items.

For international shipping, if you order over 5 books there may be an additional charge. Shipping costs are as follows:

UK – £5.00
Europe – £10.00
Rest of World – £17.00

Tickets
All tickets are sent via emails, free of charge.

Packaging
We take the utmost care packing each item securely to reach you safely; each book is wrapped in paper and/or bubble wrap before being placed in a specialist book postage sleeve or box for large orders. On the rare occasion items are received damaged please contact us and we can arrange a replacement.

Customs and Taxes
The Martin Parr Foundation is not VAT registered and therefore you will not be charged VAT on any of our products. All non-EU international orders are clearly marked as “printed papers” and should not be liable for any customs duty, however this cannot be guaranteed.

Returns
We accept that sometimes people change their mind and want to return items. If this is the case please contact us to arrange a refund. Items must be returned in their original condition and packaging within 28 days of the original order. You will need to pay return postage. Any refund except for damage or loss in transit (see below) will be minus the original postage cost.

Loss/Damage
We send all orders using Royal Mail or a courier service. Very rarely items are damaged or lost, in which case we are insured and can re-send or refund, but only under the following conditions.

Any non-arrival of items must be reported to the Martin Parr Foundation by email within 21 – 40 calendar days of the original order being placed.

Any damage to an item must be reported to us by email immediately upon receipt of the order. To process a claim for damage we will need photographs of the damaged packaging and goods (Royal Mail terms), and may need you to ship both back to us. Please keep all damaged goods and packaging until we have spoken to the Royal Mail.

 

For any further questions please contact us on info@martinparrfoundation.org